Terms of Service

Deposits & Payment

A 50% deposit is required at the time of booking to secure your appointment. The remaining balance is due at your appointment. We accept all major credit and debit cards.

Deposits are processed securely through Square. Your card information is never stored by Halolash.

Cancellation Policy

Free cancellation is available up to 24 hours before your scheduled appointment. Cancellations made at least 24 hours in advance will receive a full refund of the deposit to the original payment method within 5–10 business days.

Cancellations within 24 hours of the appointment will forfeit the deposit. This policy exists because last-minute cancellations leave insufficient time to fill the slot.

Late Arrivals

Please arrive on time for your appointment. If you are more than 15 minutes late, your appointment may need to be shortened or rescheduled to avoid impacting other clients. In the event of a rescheduled appointment due to late arrival, the deposit will be applied to the rescheduled visit.

No-Shows

Clients who do not show up for their appointment without prior notice will forfeit their deposit. Repeated no-shows may result in being required to pay in full at the time of booking for future appointments.

Service Guarantee

Your satisfaction is important to us. If you have any concerns about your lash set, please reach out within 48 hours of your appointment and we will do our best to address them. Touch-ups for concerns raised after 48 hours will be charged at the standard fill rate.

Health & Safety

Please inform us of any known allergies (particularly to adhesives or latex) before your appointment. A patch test can be arranged upon request. Halolash reserves the right to decline service if a health or safety concern is identified.

Please arrive without eye makeup, mascara, or oil-based products around the eye area. This ensures the best possible retention for your lash set.

Photography

Halolash may photograph completed lash sets for portfolio and social media purposes. If you prefer your photos not to be shared publicly, please let us know before your appointment and we will respect your preference.

Contact

Questions? Reach us at anna@halo-lash.com. For cancellations, you can also cancel directly from your confirmation email or your account portal.

SMS Text Messaging Terms

Consent is voluntary and not required to book an appointment or make a purchase. Clients who opt in to SMS communications from Halolash agree to receive text messages including appointment confirmations, 24-hour reminders, checkout receipts, rebooking reminders, and review requests. Message frequency varies based on appointment activity. Message and data rates may apply.

Opt-in methods: (1) unchecked optional checkbox on the booking form at halo-lash.com/book; (2) standalone opt-in form at halo-lash.com/sms-opt-in; (3) verbal consent recorded by staff for walk-in clients. In all cases, consent is explicitly voluntary.

To opt out, reply STOP to any message. Opt-outs are processed immediately and automatically. For help, reply HELP or contact anna@halo-lash.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

For full privacy details, see our SMS & Privacy Policy.