SMS Consent & Privacy Policy

How We Collect Your Consent

When you book an appointment on halo-lash.com, you are asked to provide your name, email address, and phone number. At that step, you will see a checkbox with the following language:

"I agree to receive appointment reminders, confirmations, and updates from Halolash by text. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help."

This checkbox is unchecked by default. We only send SMS messages to customers who have explicitly checked this box. Providing your phone number alone does not constitute consent to receive text messages.

What Messages We Send

Customers who opt in may receive the following types of text messages from Halolash:

• Booking confirmation after a deposit is paid
• Appointment reminders (sent 24 hours before your appointment)
• Checkout receipt after your appointment is completed
• Rebooking reminders (sent 2–4 weeks after your last appointment)
• Review requests (sent the day after a completed appointment)
• Waitlist notifications if a cancellation opens a slot

We do not send unsolicited promotional or marketing messages to customers who have not opted in.

How to Opt Out

You can opt out at any time by replying STOP to any text message from us. You will receive one final confirmation message and will not receive further SMS messages. You may also contact us directly at anna@halo-lash.com to be removed.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies based on your appointment activity (typically 2–5 messages per booking cycle).

Your Information & Data Sharing

We collect your name, email address, and phone number solely to manage your appointments and send the communications described above. Your information is stored securely and used only in connection with services provided directly by Halolash.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances. We do not sell, rent, or transfer your phone number or SMS opt-in status to any outside organization.

Contact

For questions about this policy or your data, contact us at anna@halo-lash.com.